Telemarketing Operator Course
Master inbound complaints, outbound sales, and call quality with this Telemarketing Operator Course. Build confidence handling angry customers, closing deals, and hitting call center KPIs using clear scripts, empathy, and proven communication techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Telemarketing Operator Course builds practical skills to handle inbound complaints, troubleshoot slow internet, and explain solutions clearly while setting realistic expectations. Learn to de-escalate emotional calls, use active listening, and manage time without losing satisfaction. Improve sales results with targeted scripts, objection handling, and consultative offers, while using QA tools and self-evaluation to track performance and grow fast.
Elevify advantages
Develop skills
- Complaint call mastery: diagnose issues fast and explain clear next steps.
- Emotional intelligence on calls: de-escalate, listen deeply, and stay in control.
- High-impact phone sales: discover needs, handle objections, and close with ease.
- Offer presentation skills: position plans, pricing, and upsells for quick wins.
- QA and self-review: use call checklists and metrics to improve every shift.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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