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Call Quality Manager Course
Improve your call centre skills with our Call Quality Manager Course, made for people who want to make services better and keep customers happy. Learn how to make good plans to improve quality, put in place important changes to how things are done, and create training programmes that are just right. Master important measurements like First Call Resolution and Net Promoter Score, and get good at managing resources, talking to your team, and changing plans based on data. Make your career better by making sure calls are handled well and customer feedback is understood properly.
- Make quality improvement plans: Find and fix important problems in the call centre.
- Implement process changes: Make things work better by making important changes.
- Design targeted training: Create programmes to help agents do better.
- Analyze customer feedback: Understand data to make satisfaction scores better.
- Monitor progress effectively: Keep track of measurements and change plans to be successful.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call centre skills with our Call Quality Manager Course, made for people who want to make services better and keep customers happy. Learn how to make good plans to improve quality, put in place important changes to how things are done, and create training programmes that are just right. Master important measurements like First Call Resolution and Net Promoter Score, and get good at managing resources, talking to your team, and changing plans based on data. Make your career better by making sure calls are handled well and customer feedback is understood properly.
Elevify advantages
Develop skills
- Make quality improvement plans: Find and fix important problems in the call centre.
- Implement process changes: Make things work better by making important changes.
- Design targeted training: Create programmes to help agents do better.
- Analyze customer feedback: Understand data to make satisfaction scores better.
- Monitor progress effectively: Keep track of measurements and change plans to be successful.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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