Log in
Choose your language

Call Quality Manager Course

Call Quality Manager Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Improve your call centre skills with our Call Quality Manager Course, made for people who want to make services better and keep customers happy. Learn how to make good plans to improve quality, put in place important changes to how things are done, and create training programmes that are just right. Master important measurements like First Call Resolution and Net Promoter Score, and get good at managing resources, talking to your team, and changing plans based on data. Make your career better by making sure calls are handled well and customer feedback is understood properly.

Elevify advantages

Develop skills

  • Make quality improvement plans: Find and fix important problems in the call centre.
  • Implement process changes: Make things work better by making important changes.
  • Design targeted training: Create programmes to help agents do better.
  • Analyze customer feedback: Understand data to make satisfaction scores better.
  • Monitor progress effectively: Keep track of measurements and change plans to be successful.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course

Here you can study anything you want

Didn't find what you were looking for? Want to study about the topic you've always wanted?