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Call Handling Skills Course

Call Handling Skills Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Call Handling Skills Course helps you manage technical, billing, and upgrade conversations with confidence. Learn professional greetings, tone control, and active listening, then master structured call flow, time management, and accurate documentation. Practice troubleshooting internet issues, resolving billing disputes, and presenting plan upgrades while staying compliant, calm, productive, and focused on excellent customer satisfaction.

Elevify advantages

Develop skills

  • Professional call control: structure calls, manage time, hit key metrics fast.
  • Internet support mastery: diagnose, explain, and resolve home connection issues.
  • Billing resolution skills: clarify charges, fix errors, and calm upset customers.
  • Persuasive upgrade selling: pitch plan benefits, handle objections, close politely.
  • De-escalation and resilience: defuse anger, protect privacy, and stay composed.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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