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Working With Difficult People Course
Ntlafatsa mosebetsi wa hao wa bo-ralitima ka "Kooso ya ho Sebetsa le Batho ba Boima," e etseditsweng ho o hlomella ka bokgoni ba bohlokwa bakeng sa maemo a diphephetso tse kgolo. Ithute ho etella pele le ho susumetsa ntle le matla a bolaodi, ho hlohlelletsa sehlopha sa hao, le ho kenya tshebetsong diphetoho tsa boitshwaro tse twarellang. Aha setso se setle sa sehlopha ka ho kgothaletsa tshepo, tshebedisano, le bohle ho kenyeletswa. Ikwetlise ka mekgwa ya ho laola kgatello ya maikutlo le puisano e atlehang ho rarolla dikgohlano le ho utlwisisa tsela eo sehlopha se sebetsang ka yona. Phahamisa bokgoni ba hao ba mosebetsi kajeno.
- Susumetsa ntle le matla a bolaodi: Ikwetlise ka puello ho etella pele ka katleho boemong bofe kapa bofe.
- Rarolla dikgohlano: Ntlafatsa bokgoni ba dipuisano le bohle ho kenyeletswa bakeng sa tshebetso e boreledi ya sehlopha.
- Laola kgatello ya maikutlo: Ithute mekgwa ya ho dula o kgobile matshwafo le ho tshehetsa ba bang tlasa kgatello.
- Aha tshepo sehlopheng: Kgothaletsa tlhompho le tshebedisano bakeng sa setso se setle sa mosebetsi.
- Bua le batho ka katleho: Ntlafatsa bokgoni ba ho mamela le ho fana ka maikutlo bakeng sa dipuisano tse hlakileng.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Ntlafatsa mosebetsi wa hao wa bo-ralitima ka "Kooso ya ho Sebetsa le Batho ba Boima," e etseditsweng ho o hlomella ka bokgoni ba bohlokwa bakeng sa maemo a diphephetso tse kgolo. Ithute ho etella pele le ho susumetsa ntle le matla a bolaodi, ho hlohlelletsa sehlopha sa hao, le ho kenya tshebetsong diphetoho tsa boitshwaro tse twarellang. Aha setso se setle sa sehlopha ka ho kgothaletsa tshepo, tshebedisano, le bohle ho kenyeletswa. Ikwetlise ka mekgwa ya ho laola kgatello ya maikutlo le puisano e atlehang ho rarolla dikgohlano le ho utlwisisa tsela eo sehlopha se sebetsang ka yona. Phahamisa bokgoni ba hao ba mosebetsi kajeno.
Elevify advantages
Develop skills
- Susumetsa ntle le matla a bolaodi: Ikwetlise ka puello ho etella pele ka katleho boemong bofe kapa bofe.
- Rarolla dikgohlano: Ntlafatsa bokgoni ba dipuisano le bohle ho kenyeletswa bakeng sa tshebetso e boreledi ya sehlopha.
- Laola kgatello ya maikutlo: Ithute mekgwa ya ho dula o kgobile matshwafo le ho tshehetsa ba bang tlasa kgatello.
- Aha tshepo sehlopheng: Kgothaletsa tlhompho le tshebedisano bakeng sa setso se setle sa mosebetsi.
- Bua le batho ka katleho: Ntlafatsa bokgoni ba ho mamela le ho fana ka maikutlo bakeng sa dipuisano tse hlakileng.
Suggested summary
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