Traveler Services and Customer Care Course
Master traveler services and customer care in real-world scenarios. Learn to handle airline disruptions, hotel issues, special requests, and urgent cases while communicating clearly, calming upset guests, and protecting both traveler experience and revenue.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Traveler Services and Customer Care Course gives you practical skills to handle disruptions, special requests, and urgent cases with confidence. Learn to research realistic options, manage airline and hotel issues, negotiate solutions, and document everything clearly. Build strong communication, use ready-to-go templates, and deliver fast, reliable support that keeps every trip running smoothly.
Elevify advantages
Develop skills
- Airline disruption handling: rebook fast, cut costs, protect traveler rights.
- Hotel issue resolution: fix overbooking, secure alternates, recover guest trust.
- Special request management: log needs, confirm with hotels, plan solid backups.
- Incident triage skills: assess urgency, weigh risk, and act on time-sensitive cases.
- Pro customer communication: empathetic scripts, clear emails, and ready templates.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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