IT Help Desk Course
Master real-world IT help desk skills: incident triage, Windows 10/11 troubleshooting, VPN and file share issues, Microsoft 365 support, onboarding workflows, and ticketing best practices to deliver fast, reliable support in modern tech environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Help Desk Course gives you practical skills to handle incident triage, Windows 10/11 issues, VPN and file share problems, and Microsoft 365 support with confidence. Learn clear escalation paths, smart prioritization, structured questioning, and strong ticket documentation. You also master onboarding workflows, access provisioning, and professional user communication to deliver fast, reliable support in a modern environment.
Elevify advantages
Develop skills
- Incident triage mastery: prioritize tickets fast with impact and SLA focus.
- Windows support skills: resolve Outlook, login, and performance issues quickly.
- M365 troubleshooting: fix Exchange, Teams, OneDrive, and SharePoint access.
- Secure onboarding workflows: provision devices, AD accounts, and app access right.
- VPN and file share fixes: diagnose remote access, SMB paths, and permission errors.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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