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Aided Course

Aided Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Aided Course shows you how to assess current support workflows, cut repeat requests, and design efficient, automated ticket handling from intake to closure. You will build practical playbooks for password resets and VPN issues, use metrics and dashboards to track performance, and apply scripts, templates, and AI tools to reduce manual work while improving reliability, security, and user satisfaction every day.

Elevify advantages

Develop skills

  • Map IT support workflows: quickly spot bottlenecks, gaps, and automation wins.
  • Build password reset and VPN playbooks: fast, auditable, low-error resolutions.
  • Design automated ticket flows: smart intake, triage, routing, and closure.
  • Create scripts and templates: cut repeat work with safe, tested automations.
  • Track IT support KPIs: dashboards for SLA, FCR, volume, and satisfaction.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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