Support Training
Support Training gives social workers practical tools for trauma-informed chat support, crisis de-escalation, ethical boundaries, and effective referrals—so you can write clear, compassionate messages while protecting safety, privacy, and your own wellbeing.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Support Training gives you practical tools to handle sensitive chats with confidence. Learn trauma-informed communication, crisis de-escalation, and clear, compassionate messaging under time and length limits. Build skills in ethical boundaries, privacy, referrals, and follow-up, while protecting your own wellbeing through self-care, supervision, and ongoing professional development in a focused, high-impact format.
Elevify advantages
Develop skills
- Trauma-informed chat communication: respond with clarity, empathy, and safety.
- Crisis de-escalation online: calm intense emotions and know when to escalate.
- Ethical digital support: protect privacy, explain limits, and document chats.
- Rapid referral skills: link users to crisis, housing, and mental health resources.
- Resilience for helpers: manage vicarious trauma with practical self-care tools.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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