Head of Secretarial Department Course
Step into senior leadership with the Head of Secretarial Department Course. Learn to design team roles, set KPIs, standardize procedures, use shared calendars and document tools, and drive continuous improvement across your Secretariat operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Head of Secretarial Department Course gives you practical tools to organize schedules, manage documents, and handle visitors with confidence. Learn how to design a strong six-person team, assign clear roles, and set priorities when demands compete. Master KPIs, reporting, and continuous improvement, and apply ready-to-use templates, checklists, and modern office tools to streamline daily operations and raise service quality.
Elevify advantages
Develop skills
- Design secretarial teams: define roles, reporting lines, and priorities fast.
- Build lean office procedures for scheduling, documents, email, and visitors.
- Use KPIs and simple data tools to track secretarial performance and improve.
- Apply root-cause analysis to fix lateness, disorganization, and slow responses.
- Implement templates, checklists, and shared calendars for smooth daily control.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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