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Sales and Customer Service Course

Sales and Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This short, practical course builds confident customer interactions from first contact to follow-up. Learn clear communication, empathy, and de‑escalation skills across phone, chat, and email while mastering needs discovery, questioning, and documentation. Develop service-led cross-sell and up-sell techniques, handle complaints strategically, and use metrics, product knowledge, and troubleshooting to boost satisfaction and long-term loyalty.

Elevify advantages

Develop skills

  • Customer insight questioning: quickly uncover needs, budget, and buying signals.
  • Service-led selling: turn support calls into consultative cross-sell and upsell wins.
  • Complaint recovery: defuse anger, resolve issues, and rebuild loyalty fast.
  • Multichannel communication: craft clear, empathetic phone, chat, and email responses.
  • Tech troubleshooting: solve common consumer electronics issues with confidence.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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