Behavioral Profiling Course
Master behavioral profiling to hire and grow high-performing customer support leaders. Learn evidence-based assessments, structured interviews, bias reduction, and development planning to make fair, data-driven HR decisions that improve team performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Behavioral Profiling Course shows you how to define clear behavioral competencies for customer support leaders, design structured hiring processes, and use evidence-based assessments. Learn to interpret data, spot strengths and gaps, build focused 6-month development plans, reduce bias, and apply ethical, legally sound practices that improve selection, promotion, and long-term performance across your organization.
Elevify advantages
Develop skills
- Build competency models: link behaviors to values and support KPIs fast.
- Design fair assessments: use interviews, tests, and simulations that predict fit.
- Create structured hiring flows: from CV screening to offer with clear decision rules.
- Turn assessment data into action: spot gaps and plan 6‑month development paths.
- Reduce bias in selection: apply ethical, data-driven, compliant HR practices.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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