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Quality Fundamentals Course

Quality Fundamentals Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Quality Fundamentals Course gives you practical tools to improve service quality fast. Learn how customers judge performance, spot common support issues, and use simple root-cause methods like Pareto analysis, check sheets, and cause-and-effect grouping. Practice working with real-world metrics, run small experiments, track results, and design quick, low-risk improvements your team can sustain and scale.

Elevify advantages

Develop skills

  • Root-cause analysis: pinpoint service issues fast with simple quality tools.
  • Support quality metrics: track FRT, FCR, CSAT, CES and QA scores with confidence.
  • Data-driven decisions: run quick checks, spot trends, and validate improvements.
  • Practical process fixes: design and pilot small changes that lift customer experience.
  • Stakeholder reporting: communicate results clearly and secure buy-in for next steps.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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