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Voice Of The Customer Course

Voice Of The Customer Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Voice of the Customer Course shows you how to define clear VoC goals, map the right feedback channels, and design concise surveys and interviews that respect privacy and ethics. Learn to organize and analyze quantitative and qualitative data, uncover themes, and turn insights into focused initiatives, experiments, and A/B tests, supported by practical roadmaps, dashboards, and stakeholder-ready templates.

Elevify advantages

Develop skills

  • VoC goal-setting: Turn churn and slowdown into sharp, SaaS-ready VoC targets.
  • Feedback design: Build concise surveys, NPS flows, and interview guides fast.
  • VoC analytics: Organize, code, and visualize customer data for clear insights.
  • Insight to action: Convert VoC themes into product, UX, and messaging changes.
  • Prioritization & testing: Rank VoC ideas, run lean A/B tests, and track impact.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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