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Customer Onboarding Course

Customer Onboarding Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Onboarding Course shows you how to build a clear 30-day journey that drives fast activation and long-term product use. Learn lifecycle basics, roles, and KPIs, then design structured emails, kickoff calls, and in-app guides using checklists, templates, and playbooks. Finish with practical methods to track key metrics, collect feedback, and continuously optimize every step of the onboarding experience.

Elevify advantages

Develop skills

  • Design 30-day onboarding journeys: map phases, channels, and handoffs fast.
  • Build activation playbooks: first login, setup, tracking, and first campaign.
  • Create high-performing onboarding emails: welcome, re-engagement, and follow-ups.
  • Use in-app guides and checklists to drive feature adoption and time-to-value.
  • Track onboarding KPIs and feedback to optimize activation and retention.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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