Communication and Empathy Skills Course
Master communication and empathy skills to handle complaints, de‑escalate tense conversations, and deliver clear, caring responses. Learn practical templates, phrasing, and strategies that turn difficult customer messages into trust and long-term loyalty.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This short, practical course builds strong empathy skills for email and chat, helping you handle questions, complaints, and delays with clarity and respect. Learn active listening, calm language, and structured replies, plus how to set expectations, offer fair solutions, and de-escalate tense situations. Through real-world templates, role-plays, and feedback, you quickly gain confidence and deliver consistently clear, caring responses.
Elevify advantages
Develop skills
- Empathetic messaging: write calm, human replies in high-stress situations.
- Clear customer emails: structure replies, set expectations, and confirm next steps.
- De-escalation tactics: turn angry complaints into cooperative problem-solving.
- Smart questioning: ask concise, respectful questions to clarify customer issues fast.
- Practical follow-ups: use templates for delays, compensation, and alternative offers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course