Ground Staff Course
Gain expertise in essential airport ground operations, managing passengers, resolving baggage problems, ensuring safety, and effective communication in high-pressure settings. The Ground Staff Course equips you with practical skills to maintain flight schedules and passenger safety in dynamic airport environments, preparing you for real-world roles in aviation.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Ground Staff Course offers hands-on, step-by-step guidance to manage check-in, boarding, baggage handling, and passenger movement efficiently, including during busy periods. You will master communication techniques, handling disruptions, assisting passengers with reduced mobility (PRM), and following safety-security protocols using practical tools, checklists, and performance indicators to boost speed, cut down mistakes, and provide top-notch airport services.
Elevify advantages
Develop skills
- Master airport ground operations including key responsibilities, teamwork, and regulatory compliance.
- Efficiently process passengers through check-in, boarding, queue management, and identity verification under stress.
- Handle baggage effectively by resolving issues, tracking luggage, and coordinating with teams.
- Communicate disruptions clearly using public announcements, digital screens, and messaging systems.
- Provide specialised assistance to passengers with reduced mobility ensuring safety, respect, and precision.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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