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Ground Staff Course

Ground Staff Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Ground Staff Course offers hands-on, step-by-step guidance to manage check-in, boarding, baggage handling, and passenger movement efficiently, including during busy periods. You will master communication techniques, handling disruptions, assisting passengers with reduced mobility (PRM), and following safety-security protocols using practical tools, checklists, and performance indicators to boost speed, cut down mistakes, and provide top-notch airport services.

Elevify advantages

Develop skills

  • Master airport ground operations including key responsibilities, teamwork, and regulatory compliance.
  • Efficiently process passengers through check-in, boarding, queue management, and identity verification under stress.
  • Handle baggage effectively by resolving issues, tracking luggage, and coordinating with teams.
  • Communicate disruptions clearly using public announcements, digital screens, and messaging systems.
  • Provide specialised assistance to passengers with reduced mobility ensuring safety, respect, and precision.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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