Dispatch Course
Launch your career as a professional emergency dispatcher with the skills that keep communities safe. This course covers everything from call-taking protocols and CAD systems to high-risk incident management and EMD procedures. You will graduate ready to perform with accuracy, composure, and accountability from day one.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course provides you with a complete foundation in emergency dispatch, covering professional standards, communication techniques, and structured call-taking procedures. You will learn to operate computer-aided dispatch systems, deploy resources effectively, and apply emergency medical dispatch protocols. Advanced modules prepare you for high-risk incidents including active threats, hazmat events, and mass casualty situations. You will also study quality assurance practices, legal responsibilities, and dispatcher wellness strategies. By the end, you will have the knowledge and practical skills to perform confidently in a professional dispatch centre.
Elevify advantages
Develop skills
- Emergency Call Processing: Accurately classify, prioritise, and document incoming emergency calls.
- CAD System Operation: Enter incident data and track unit status using dispatch software.
- Pre-Arrival Medical Guidance: Direct callers through CPR and critical interventions before EMS arrives.
- Critical Incident Management: Coordinate multi-agency response to active threats and mass casualty events.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.

Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.

André FelipePrompt Engineering Student
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