Airport Service Quality Course
The Airport Service Quality Course equips you with tools to enhance passenger satisfaction and airport efficiency. You will learn to map passenger journeys, redesign queues and processes, set ASQ indicators, leverage data and technology, and lead focused six-month improvement programs for measurable results in reliability and on-time performance.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical skills in the Airport Service Quality Course to map passenger journeys, reduce queues, enhance cleanliness, and streamline check-in, security, and boarding. Master designing ASQ indicators, building dashboards, using sensors and surveys, engaging stakeholders, and executing a six-month improvement program to boost satisfaction, reliability, and on-time performance.
Elevify advantages
Develop skills
- Design ASQ indicators with clear KPIs, targets, and benchmarks.
- Map passenger journeys to identify pain points from curb to gate.
- Redesign processes to optimise queues, staffing, and fast-track flows.
- Deploy smart ASQ tech using sensors, surveys, and analytics.
- Lead ASQ change by engaging stakeholders and sustaining improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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