Airport Passenger Services Course
Gain practical expertise in airport passenger services through this comprehensive training. Master check-in, boarding, baggage handling, safety measures, customer service, disruption management, special assistance, and compliance with aviation regulations. Develop confidence to deliver efficient, safe, and passenger-friendly operations in busy airport settings, ensuring smooth flights every time.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with essential skills for handling airport passenger services, including check-in processes, boarding procedures, baggage management, document verification, late passenger assistance, and special needs support. You will master clear communication, conflict de-escalation, professional behaviour, safety protocols, regulatory compliance, and team coordination to ensure seamless flight operations and positive passenger experiences.
Elevify advantages
Develop skills
- Master airport check-in: confidently verify identities, baggage, and travel documents.
- Expertise in boarding operations: manage timely boarding, late arrivals, and standby passengers.
- Handle passenger issues: de-escalate disruptions and resolve incidents securely.
- Ensure regulatory adherence: follow rules for US flights, denied boarding, and passenger rights.
- Deliver top airport service: prioritise tasks, coordinate with teams, and satisfy travellers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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