Airport Agent Training
Gain essential skills as an airport agent for busy routes like JFK-LAX, mastering check-in, gate management, baggage handling, special passenger assistance, security protocols, and resolving issues like delays or overbookings confidently while prioritising safety, compliance, and airline reputation. This training equips you to perform efficiently in dynamic airport settings.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course provides hands-on training for airport agents, covering check-in processes, document checks, baggage handling rules, gate operations, and managing disruptions on high-traffic routes like JFK to LAX. You will learn to follow TSA and DOT guidelines, handle flight delays and overbookings, assist passengers with special needs, resolve conflicts effectively, and make precise announcements to ensure safety, regulatory compliance, and uphold your airline's image.
Elevify advantages
Develop skills
- Master special assistance for passengers requiring mobility aid, wheelchairs, and special service requests with full confidence.
- Excel in travel document verification, applying TSA regulations accurately and logging any refusals properly.
- Achieve excellence in gate operations, managing passenger manifests, announcements, and swift boarding procedures.
- Handle irregular operations such as delays, overbookings, and gate changes calmly while staying compliant with rules.
- Resolve baggage issues and fees quickly, safeguarding luggage and diffusing customer disputes effectively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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