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Customer Journey Course

Customer Journey Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches you to manage home internet problems effectively with clear strategies, quick resolutions, and uniform approaches. You will learn to create customer profiles, outline each phase from service disruption to fix, minimise handoffs, leverage self-help options, send timely notifications, and adopt superior tools. Gain insights into vital indicators such as customer satisfaction scores, effort levels, and first-contact resolution to identify issues, refine operations, and ensure a seamless, dependable service experience consistently.

Elevify advantages

Develop skills

  • Map customer journeys efficiently to outline complete internet outage processes.
  • Minimise call friction by reducing transfers, repeats, and effort in technical support.
  • Apply CX metrics like CSAT, CES, and operational KPIs for rapid enhancements.
  • Conduct root-cause analysis to detect and resolve major pain points in support paths.
  • Design optimised support flows integrating IVR, SMS, apps, and agents for superior experiences.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.
André Felipe
André FelipePrompt Engineering Student

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