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Customer Complaints Management Course

Customer Complaints Management Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course provides practical tools for managing customer complaints effectively reducing escalations and safeguarding loyalty. You will learn to analyse outage causes manage stakeholder risks optimise processes and coordinate with operations. Master escalation frameworks custom resolution playbooks essential metrics and coaching methods to ensure swift accurate and empathetic resolutions consistently.

Elevify advantages

Develop skills

  • Outage root cause analysis to identify issues causing complaint spikes quickly.
  • High-impact escalation handling to de-escalate calls and achieve fast fair resolutions.
  • Tailored playbooks for resolving VIP new and repeat complainer issues with targeted steps.
  • Complaint KPI tracking using ASA FCR and CSAT data to reduce churn and escalations.
  • Coaching and QA skills to document calls score quality and coach agents effectively.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.
André Felipe
André FelipePrompt Engineering Student

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