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Corporate Customer Service Course

Corporate Customer Service Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Corporate Customer Service Training offers practical strategies to improve customer satisfaction, operational efficiency, and overall performance in dynamic support settings. You will learn to create effective CSAT surveys, establish clear SLAs and quality benchmarks, develop insightful dashboards, and implement ongoing improvement processes. Additionally, acquire expertise in coaching, performance evaluation, and communication to achieve better scores, streamlined operations, and enhanced customer loyalty.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive superior outcomes.
  • Design effective CSAT surveys: craft concise, unbiased surveys that truly reflect customer sentiments.
  • Develop coaching and QA expertise: conduct targeted one-on-one sessions, leverage scorecards, and rapidly elevate agent performance.
  • Build dashboard reports: generate intuitive SLA and queue visualisations for prompt, data-informed decisions.
  • Implement change management: introduce new protocols using microlearning and gamification for smooth adoption.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.
André Felipe
André FelipePrompt Engineering Student

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