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Building Rapport with Customers Course

Building Rapport with Customers Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with practical strategies to build trust rapidly with customers, manage difficult discussions effectively, and foster long-term loyalty. Key topics include empathy, active listening, mirroring techniques, structured call flows, and foundational ISP technical and billing knowledge. Participants engage with real call recordings, role-playing exercises, and performance metrics such as CSAT and FCR to elevate service quality, minimise churn, and ensure positive customer experiences consistently.

Elevify advantages

Develop skills

  • Develop empathy and rapport on calls using tone, scripts, and cues to build trust quickly.
  • Master active listening and call flow to clarify issues, document accurately, and achieve first-contact resolution.
  • Learn de-escalation and retention techniques to calm upset callers and convert complaints into loyalty.
  • Practice mirroring and language matching to align with customer tone and words naturally without sounding scripted.
  • Gain ISP technical and billing basics to explain solutions and charges in simple, clear language.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content that I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way of presentation and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot in learning.
André Felipe
André FelipePrompt Engineering Student

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