Stress & Relaxation Techniques for Call Center Agents Course
Discover effective stress management and relaxation methods customised for call centre professionals. Recognise burnout indicators promptly, apply rapid in-shift calming techniques, formulate daily wellness plans, define clear boundaries, and cultivate sustained resilience to handle calls more calmly and boost overall performance. This course empowers agents to thrive under demanding conditions with practical, easy-to-implement strategies.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This practical course equips you to identify stress triggers, avoid burnout, and maintain composure amid high-pressure performance demands. Master simple breathing exercises, posture adjustments, and mindfulness practices for use between calls, create achievable daily schedules, and foster enduring resilience through enhanced sleep, physical activity, and balanced nutrition. Additionally, acquire effective methods to establish personal limits, access support networks, and articulate workload issues confidently.
Elevify advantages
Develop skills
- Design daily stress management plans with practical routines suited for each shift.
- Master in-call self-control using swift breathing, posture corrections, and mindfulness techniques.
- Detect burnout early by identifying warning signals and taking preventive steps.
- Develop skills in communication and boundary-setting to express workload constraints and seek appropriate assistance.
- Build resilience through habits enhancing sleep, exercise, and recovery for lasting endurance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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