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Service Quality Course

Service Quality Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches designing practical call quality checklists, applying scoring rubrics, balancing compliance and customer behaviours, evaluating recordings for tone and empathy, scoring reliably, analysing data to diagnose issues, planning improvements, coaching effectively, and tracking gains in satisfaction and efficiency.

Elevify advantages

Develop skills

  • Diagnose call quality issues swiftly using actual call data.
  • Develop concise QA checklists with clear, measurable criteria.
  • Conduct consistent call evaluations, scoring, calibration, and bias reduction.
  • Transform insights into actionable pilots, KPIs, and coaching strategies.
  • Optimise key metrics like AHT, CSAT, and FCR for superior service.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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