Public Service and Customer Care Course
Elevate your call centre proficiency through the Public Service and Customer Care Training. Develop expertise in de-escalation strategies, precise scripting, compliance with legal and privacy regulations, and performance tracking to confidently manage difficult calls and ensure dependable, respectful public service delivery. This course equips you with actionable insights and best practices for superior customer interactions.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain essential skills in communication, de-escalation, and problem-solving for managing challenging phone interactions in public service. Master legal standards, privacy rules, emotional intelligence, scripting techniques, verification processes, and streamlined workflows to enhance resolution rates, minimise complaints, and provide consistent, courteous support using practical tools, real-life scenarios, and key performance indicators.
Elevify advantages
Develop skills
- De-escalate tense calls swiftly using effective emotional intelligence scripts.
- Control calls professionally by verifying, documenting, and resolving public queries efficiently.
- Communicate services clearly in simple, trustworthy language to callers.
- Handle calls legally and ethically, safeguarding data and adhering to compliance standards.
- Optimise performance with KPIs and feedback to improve call centre outcomes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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