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Public Service and Customer Care Course

Public Service and Customer Care Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain essential skills in communication, de-escalation, and problem-solving for managing challenging phone interactions in public service. Master legal standards, privacy rules, emotional intelligence, scripting techniques, verification processes, and streamlined workflows to enhance resolution rates, minimise complaints, and provide consistent, courteous support using practical tools, real-life scenarios, and key performance indicators.

Elevify advantages

Develop skills

  • De-escalate tense calls swiftly using effective emotional intelligence scripts.
  • Control calls professionally by verifying, documenting, and resolving public queries efficiently.
  • Communicate services clearly in simple, trustworthy language to callers.
  • Handle calls legally and ethically, safeguarding data and adhering to compliance standards.
  • Optimise performance with KPIs and feedback to improve call centre outcomes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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