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Phone-Based Customer Service Course

Phone-Based Customer Service Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain confident and efficient phone support abilities through voice modulation, active listening, and systematic call management. Master secure customer verification, data protection, and regulatory compliance. Practise resolving home internet problems, billing conflicts, blocked lines, and utilise predefined scripts for professional handling of challenging calls.

Elevify advantages

Develop skills

  • Master confident call management with optimal tone, speed, and clarity in communication.
  • Acquire rapid telecom issue resolution using structured step-by-step guides for internet faults.
  • Ensure secure customer assistance through verification processes, data safeguarding, and compliance measures.
  • Deliver expert billing support by clarifying charges, settling disputes, and recording resolutions.
  • Employ de-escalation strategies with empathetic scripts to soothe and retain upset customers.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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