Phone-Based Customer Service Course
This course equips learners with essential phone-based customer service skills for telecom environments. Develop proficiency in confident communication, de-escalation techniques, billing resolutions, technical troubleshooting, compliance adherence, and precise call documentation to improve customer satisfaction, first-call fixes, and professional advancement opportunities.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain confident and efficient phone support abilities through voice modulation, active listening, and systematic call management. Master secure customer verification, data protection, and regulatory compliance. Practise resolving home internet problems, billing conflicts, blocked lines, and utilise predefined scripts for professional handling of challenging calls.
Elevify advantages
Develop skills
- Master confident call management with optimal tone, speed, and clarity in communication.
- Acquire rapid telecom issue resolution using structured step-by-step guides for internet faults.
- Ensure secure customer assistance through verification processes, data safeguarding, and compliance measures.
- Deliver expert billing support by clarifying charges, settling disputes, and recording resolutions.
- Employ de-escalation strategies with empathetic scripts to soothe and retain upset customers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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