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De-Escalation Course

De-Escalation Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This focused De-Escalation Training Course equips you with skills to diffuse tense situations through effective verbal methods, active listening, and polite communication. You will identify early warning signs, control intense emotions, select secure actions to safeguard yourself and colleagues, and acquire practical scripts, moral guidelines, plus follow-up procedures for managing challenging talks professionally and assuredly.

Elevify advantages

Develop skills

  • Verbal de-escalation fundamentals: quickly soothe upset callers using tested scripts.
  • Active listening expertise: reduce stress via empathy, voice tone, and rhythm control.
  • Call risk evaluation: detect warning signs promptly and decide secure actions.
  • Professional call management: address yelling, disruptions, and risks with composure.
  • Post-event assistance: review with teams and record tough calls accurately.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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