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Dealing with Difficult Customers Course

Dealing with Difficult Customers Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain practical tools in this course to remain calm, communicate effectively, and resolve challenging customer complaints in line with company policies. Master empathy, emotional regulation, and professional language to calm tensions, along with scripting techniques, de-escalation methods, and step-by-step problem-solving for issues like refunds, deliveries, and faulty products. Boost customer satisfaction, minimise escalations, and protect both clients and your organisation.

Elevify advantages

Develop skills

  • Develop empathetic call control to defuse angry customers quickly without admitting fault.
  • Learn policy-smart solutions to resolve retail complaints while staying fully compliant.
  • Master high-impact call scripting for crafting short, clear scripts in tough scenarios.
  • Enhance KPI-focused performance to improve AHT, FCR, CSAT, and reduce complaint escalations.
  • Build stress-resilient service using quick self-care tools to prevent burnout on calls.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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