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Dealing With Difficult Customers Course
Master the art of managing challenging customer interactions with our 'Handling Tricky Customers Course.' Tailored for call centre professionals, this course provides practical, top-notch lessons on effective communication, building reliance, and attentive listening. Learn to pinpoint problems, develop solutions, and manage stress while maintaining a professional demeanour. Sharpen your skills in recognising emotional signals and resolving conflicts, guaranteeing consistent, dependable service that pleases customers and elevates your career.
- Master effective communication: Improve clarity and verbal skills for better interactions.
- Build customer reliance: Establish trustworthiness and ensure consistent service delivery.
- Practice attentive listening: Overcome obstacles and fully engage with customer issues.
- Solve problems efficiently: Identify issues and implement practical solutions quickly.
- Manage stress effectively: Recognise triggers and maintain a healthy work-life balance.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Master the art of managing challenging customer interactions with our 'Handling Tricky Customers Course.' Tailored for call centre professionals, this course provides practical, top-notch lessons on effective communication, building reliance, and attentive listening. Learn to pinpoint problems, develop solutions, and manage stress while maintaining a professional demeanour. Sharpen your skills in recognising emotional signals and resolving conflicts, guaranteeing consistent, dependable service that pleases customers and elevates your career.
Elevify advantages
Develop skills
- Master effective communication: Improve clarity and verbal skills for better interactions.
- Build customer reliance: Establish trustworthiness and ensure consistent service delivery.
- Practice attentive listening: Overcome obstacles and fully engage with customer issues.
- Solve problems efficiently: Identify issues and implement practical solutions quickly.
- Manage stress effectively: Recognise triggers and maintain a healthy work-life balance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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