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Customer Support Course

Customer Support Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain skills to provide swift, clear, and professional customer support in all interactions. Master writing effective scripts, chats, and tickets, handle multiple requests efficiently, remain composed under stress, adhere to security protocols, resolve typical Windows and Chrome problems, and manage incidents with precise communication and records.

Elevify advantages

Develop skills

  • Proficient call documentation: Craft clear tickets, chats, and follow-up notes swiftly.
  • Expert call centre etiquette: Excel in greetings, tone management, and active listening.
  • Hands-on troubleshooting: Resolve common Windows and Chrome issues methodically.
  • Efficient incident triage: Identify outages, prioritise tickets, and escalate confidently.
  • Security-focused support: Authenticate customers, safeguard data, and document checks accurately.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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