Customer Support Course
This course equips you with essential customer support skills for call centres, featuring ready scripts, ticket formats, step-by-step fixes for Windows and Chrome, robust security measures, and effective outage handling. Develop poise in high-pressure scenarios to offer quick, precise, and professional assistance consistently.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain skills to provide swift, clear, and professional customer support in all interactions. Master writing effective scripts, chats, and tickets, handle multiple requests efficiently, remain composed under stress, adhere to security protocols, resolve typical Windows and Chrome problems, and manage incidents with precise communication and records.
Elevify advantages
Develop skills
- Proficient call documentation: Craft clear tickets, chats, and follow-up notes swiftly.
- Expert call centre etiquette: Excel in greetings, tone management, and active listening.
- Hands-on troubleshooting: Resolve common Windows and Chrome issues methodically.
- Efficient incident triage: Identify outages, prioritise tickets, and escalate confidently.
- Security-focused support: Authenticate customers, safeguard data, and document checks accurately.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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