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Customer Service Training Course
Take your call centre career to the next level with our Customer Service Training Course, designed to boost your skills in handling customer interactions efficiently. Delve into the basics of customer service, address typical call centre issues, and get a good handle on what customers expect. Participate in interactive training methods, including role-plays and feedback sessions, to polish your communication skills. Learn how to deal with challenging customers, convert negative situations into positive ones, and consistently improve the impact of your training. Enrol now for a truly transformative learning experience!
- Master the fundamentals of customer service for effective interactions.
- Develop empathy to improve customer satisfaction and loyalty.
- Use de-escalation methods to handle difficult situations.
- Utilise feedback to consistently improve the quality of service.
- Design engaging training modules for practical, real-world application.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Take your call centre career to the next level with our Customer Service Training Course, designed to boost your skills in handling customer interactions efficiently. Delve into the basics of customer service, address typical call centre issues, and get a good handle on what customers expect. Participate in interactive training methods, including role-plays and feedback sessions, to polish your communication skills. Learn how to deal with challenging customers, convert negative situations into positive ones, and consistently improve the impact of your training. Enrol now for a truly transformative learning experience!
Elevify advantages
Develop skills
- Master the fundamentals of customer service for effective interactions.
- Develop empathy to improve customer satisfaction and loyalty.
- Use de-escalation methods to handle difficult situations.
- Utilise feedback to consistently improve the quality of service.
- Design engaging training modules for practical, real-world application.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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