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Customer Service: Soft Skills Fundamentals Course
Boost your call centre career prospects with our Customer Service: Soft Skills Fundamentals Course (India Edition). Become a master of empathy by understanding customer emotions and forming strong connections. Sharpen your communication skills with verbal, non-verbal, and to-the-point techniques. Learn to handle challenging customers through de-escalation methods and setting realistic expectations. Develop problem-solving approaches and active listening skills to accurately determine customer needs. Commit to continuous improvement through self-assessment and personal growth objectives. Enrol now for practical, top-notch training.
- Master empathy: Connect emotionally with customers for superior service.
- Effective follow-up: Guarantee customer satisfaction with prompt follow-ups.
- Clear communication: Enhance verbal and non-verbal communication skills.
- De-escalation skills: Resolve conflicts with difficult customers calmly and effectively.
- Active listening: Understand customer needs through attentive and focused listening.
flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Boost your call centre career prospects with our Customer Service: Soft Skills Fundamentals Course (India Edition). Become a master of empathy by understanding customer emotions and forming strong connections. Sharpen your communication skills with verbal, non-verbal, and to-the-point techniques. Learn to handle challenging customers through de-escalation methods and setting realistic expectations. Develop problem-solving approaches and active listening skills to accurately determine customer needs. Commit to continuous improvement through self-assessment and personal growth objectives. Enrol now for practical, top-notch training.
Elevify advantages
Develop skills
- Master empathy: Connect emotionally with customers for superior service.
- Effective follow-up: Guarantee customer satisfaction with prompt follow-ups.
- Clear communication: Enhance verbal and non-verbal communication skills.
- De-escalation skills: Resolve conflicts with difficult customers calmly and effectively.
- Active listening: Understand customer needs through attentive and focused listening.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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