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Customer Service Management Course
Take your call centre career to the next level with our Customer Service Management Course, designed to equip professionals with the skills needed to excel. Learn strategy development, process improvement, and training methodologies to enhance operations. Understand how to implement change effectively, utilise modern technology, and improve customer satisfaction levels. Delve into root cause analysis, understand call centre dynamics specific to the Indian context, and improve your reporting and communication skills. Join us for a learning experience that provides practical and relevant insights.
- Master process improvement techniques for efficient call centre operations.
- Develop strategic training programmes to improve team performance.
- Implement change management strategies for smooth transitions.
- Utilise technology to improve call centre productivity.
- Analyse root causes to resolve customer service issues.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Take your call centre career to the next level with our Customer Service Management Course, designed to equip professionals with the skills needed to excel. Learn strategy development, process improvement, and training methodologies to enhance operations. Understand how to implement change effectively, utilise modern technology, and improve customer satisfaction levels. Delve into root cause analysis, understand call centre dynamics specific to the Indian context, and improve your reporting and communication skills. Join us for a learning experience that provides practical and relevant insights.
Elevify advantages
Develop skills
- Master process improvement techniques for efficient call centre operations.
- Develop strategic training programmes to improve team performance.
- Implement change management strategies for smooth transitions.
- Utilise technology to improve call centre productivity.
- Analyse root causes to resolve customer service issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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