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Customer Relations Course

Customer Relations Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain essential skills in communication, de-escalation, and troubleshooting to manage tough customer queries confidently. Master call structuring, empathy, time management, and resilience. Learn precise documentation, data privacy, legal compliance, and leverage metrics, surveys, quality tools for better performance, customer loyalty, and ongoing enhancements in all dealings.

Elevify advantages

Develop skills

  • Master call control: Manage busy calls using steady, precise communication.
  • Apply de-escalation methods: Calm irate customers swiftly with effective scripts.
  • Resolve service problems: Identify and fix internet, mobile, billing faults rapidly.
  • Ensure compliance and records: Document calls, secure personal data, create verifiable logs.
  • Analyse CX metrics: Utilise AHT, FCR, CSAT, NPS for superior call outcomes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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