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Customer Relations Course

Customer Relations Course
flexible workload of 4 to 360h
certificate recognized by MEC

What will I learn?

Advance your call centre career with our Customer Relations Course, crafted to boost your skills in technology, communication, and problem-solving. Become proficient in CRM tools, utilise AI, and implement new technologies to enhance productivity. Develop practical action plans, define clear objectives, and track progress. Deepen your product knowledge and stay informed about updates. Improve customer satisfaction by understanding key metrics and employing effective communication methods. Prioritise time management and handle calls efficiently and effectively.

Elevify advantages

Develop skills

  • CRM Tool Proficiency: Enhance productivity with advanced customer relationship management.
  • AI Utilisation: Leverage AI to streamline and improve customer interactions.
  • Effective Communication Skills: Develop verbal and non-verbal skills for clear communication.
  • Problem Solving Skills: Implement innovative solutions to resolve customer issues quickly.
  • Time Management Skills: Balance speed and quality for optimal call centre performance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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