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Customer Relations Course
Advance your call centre career with our Customer Relations Course, crafted to boost your skills in technology, communication, and problem-solving. Become proficient in CRM tools, utilise AI, and implement new technologies to enhance productivity. Develop practical action plans, define clear objectives, and track progress. Deepen your product knowledge and stay informed about updates. Improve customer satisfaction by understanding key metrics and employing effective communication methods. Prioritise time management and handle calls efficiently and effectively.
- CRM Tool Proficiency: Enhance productivity with advanced customer relationship management.
- AI Utilisation: Leverage AI to streamline and improve customer interactions.
- Effective Communication Skills: Develop verbal and non-verbal skills for clear communication.
- Problem Solving Skills: Implement innovative solutions to resolve customer issues quickly.
- Time Management Skills: Balance speed and quality for optimal call centre performance.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Advance your call centre career with our Customer Relations Course, crafted to boost your skills in technology, communication, and problem-solving. Become proficient in CRM tools, utilise AI, and implement new technologies to enhance productivity. Develop practical action plans, define clear objectives, and track progress. Deepen your product knowledge and stay informed about updates. Improve customer satisfaction by understanding key metrics and employing effective communication methods. Prioritise time management and handle calls efficiently and effectively.
Elevify advantages
Develop skills
- CRM Tool Proficiency: Enhance productivity with advanced customer relationship management.
- AI Utilisation: Leverage AI to streamline and improve customer interactions.
- Effective Communication Skills: Develop verbal and non-verbal skills for clear communication.
- Problem Solving Skills: Implement innovative solutions to resolve customer issues quickly.
- Time Management Skills: Balance speed and quality for optimal call centre performance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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