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Customer Journey Course

Customer Journey Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches you to manage home internet problems effectively with clear strategies, quick resolutions, and uniform approaches. You will learn to create customer profiles, outline each phase from service disruption to fix, minimise handoffs, leverage self-help options, send timely notifications, and adopt superior tools. Gain insights into vital indicators such as customer satisfaction scores, effort levels, and first-contact resolution to identify issues, refine operations, and ensure a seamless, dependable service experience consistently.

Elevify advantages

Develop skills

  • Map customer journeys efficiently to outline complete internet outage processes.
  • Minimise call friction by reducing transfers, repeats, and effort in technical support.
  • Apply CX metrics like CSAT, CES, and operational KPIs for rapid enhancements.
  • Conduct root-cause analysis to detect and resolve major pain points in support paths.
  • Design optimised support flows integrating IVR, SMS, apps, and agents for superior experiences.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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