Customer Journey Course
Gain expertise in handling the complete customer journey for home internet disruptions. Master mapping customer experiences, cutting down transfers, enhancing self-service features, monitoring satisfaction and resolution metrics, and crafting call centre processes that lower effort, speed up fixes, and retain customer loyalty effectively. This training equips you to deliver outstanding support and boost overall service quality.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches you to manage home internet problems effectively with clear strategies, quick resolutions, and uniform approaches. You will learn to create customer profiles, outline each phase from service disruption to fix, minimise handoffs, leverage self-help options, send timely notifications, and adopt superior tools. Gain insights into vital indicators such as customer satisfaction scores, effort levels, and first-contact resolution to identify issues, refine operations, and ensure a seamless, dependable service experience consistently.
Elevify advantages
Develop skills
- Map customer journeys efficiently to outline complete internet outage processes.
- Minimise call friction by reducing transfers, repeats, and effort in technical support.
- Apply CX metrics like CSAT, CES, and operational KPIs for rapid enhancements.
- Conduct root-cause analysis to detect and resolve major pain points in support paths.
- Design optimised support flows integrating IVR, SMS, apps, and agents for superior experiences.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course