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Customer Experience Course
Take your call centre career to the next level with our Customer Experience Course, designed to completely change how you understand customer interactions. Delve into important concepts like understanding the difference between customer experience and service, measuring success using KPIs, and making the most of customer feedback. Keep up-to-date with insights on AI, automation, and omnichannel support. Develop practical strategies to improve communication, personalise interactions, and reduce response times. Join us to become an expert in providing an outstanding customer experience.
- Master Customer Experience: Understand the difference between service and experience effectively.
- Analyse KPIs: Track and interpret key performance indicators.
- Optimise Communication: Improve channels for better customer interaction.
- Implement Personalisation: Customise interactions to meet individual customer needs.
- Improve Response Times: Increase efficiency in responding to customer queries.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Take your call centre career to the next level with our Customer Experience Course, designed to completely change how you understand customer interactions. Delve into important concepts like understanding the difference between customer experience and service, measuring success using KPIs, and making the most of customer feedback. Keep up-to-date with insights on AI, automation, and omnichannel support. Develop practical strategies to improve communication, personalise interactions, and reduce response times. Join us to become an expert in providing an outstanding customer experience.
Elevify advantages
Develop skills
- Master Customer Experience: Understand the difference between service and experience effectively.
- Analyse KPIs: Track and interpret key performance indicators.
- Optimise Communication: Improve channels for better customer interaction.
- Implement Personalisation: Customise interactions to meet individual customer needs.
- Improve Response Times: Increase efficiency in responding to customer queries.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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