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Customer Complaints Management Course

Customer Complaints Management Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course provides practical tools for managing customer complaints effectively reducing escalations and safeguarding loyalty. You will learn to analyse outage causes manage stakeholder risks optimise processes and coordinate with operations. Master escalation frameworks custom resolution playbooks essential metrics and coaching methods to ensure swift accurate and empathetic resolutions consistently.

Elevify advantages

Develop skills

  • Outage root cause analysis to identify issues causing complaint spikes quickly.
  • High-impact escalation handling to de-escalate calls and achieve fast fair resolutions.
  • Tailored playbooks for resolving VIP new and repeat complainer issues with targeted steps.
  • Complaint KPI tracking using ASA FCR and CSAT data to reduce churn and escalations.
  • Coaching and QA skills to document calls score quality and coach agents effectively.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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