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Zendesk Administration & Analytics Course

Zendesk Administration & Analytics Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Master Zendesk setup and analytics in a short, hands-on course aimed at improving efficiency and service standards. Learn to configure channels, routing, triggers, automations, SLAs, and ticket fields, then convert data into actionable insights using Explore dashboards, KPIs, and root cause analysis. Develop smart views, macros, and governance processes that clear backlogs, speed up response times, and enable assured, data-backed decisions.

Elevify advantages

Develop skills

  • Design smart ticket fields: create neat, report-ready forms in Zendesk quickly.
  • Configure routing, triggers, and SLAs: reduce FRT and enhance call centre efficiency.
  • Create views and macros: streamline agent workflows and cut handle time.
  • Build Explore dashboards: monitor FRT, CSAT, reopens, and queue health in minutes.
  • Investigate root causes: use Zendesk data to resolve reopens, transfers, and delays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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