Zendesk Administration & Analytics Course
This course provides hands-on training in Zendesk administration and analytics, focusing on setup, configuration, and data-driven decision-making to enhance customer service efficiency.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Master Zendesk setup and analytics in a short, hands-on course aimed at improving efficiency and service standards. Learn to configure channels, routing, triggers, automations, SLAs, and ticket fields, then convert data into actionable insights using Explore dashboards, KPIs, and root cause analysis. Develop smart views, macros, and governance processes that clear backlogs, speed up response times, and enable assured, data-backed decisions.
Elevify advantages
Develop skills
- Design smart ticket fields: create neat, report-ready forms in Zendesk quickly.
- Configure routing, triggers, and SLAs: reduce FRT and enhance call centre efficiency.
- Create views and macros: streamline agent workflows and cut handle time.
- Build Explore dashboards: monitor FRT, CSAT, reopens, and queue health in minutes.
- Investigate root causes: use Zendesk data to resolve reopens, transfers, and delays.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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