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Customer Service via WhatsApp Course

Customer Service via WhatsApp Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches efficient handling of WhatsApp customer service chats with clarity and professionalism. You will master WhatsApp tools, proper chat manners, brief writing styles, calming upset customers, attentive text listening, and ready templates. Gain skills in tech fixes, managing orders and returns, secure identity checks, and juggling multiple chats to speed up resolutions and enhance customer happiness in all interactions.

Elevify advantages

Develop skills

  • Master WhatsApp support: manage chats rapidly using expert call centre methods.
  • De-escalate via text: soothe frustrated customers fast with effective scripts.
  • Basic tech troubleshooting: direct step-by-step device solutions over WhatsApp.
  • Handle orders and returns: sort out delivery, RMA, and refund problems in chats.
  • Secure data messaging: confirm identities and guard customer details in chats.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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