Customer Service via WhatsApp Course
Elevate your WhatsApp customer service skills for call centres by learning to manage chats swiftly, soothe irate customers, fix technical glitches, process orders and returns, safeguard data privacy, and apply structured templates for delivering crisp, warm, and expert support consistently, resulting in quicker resolutions and happier clients.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches efficient handling of WhatsApp customer service chats with clarity and professionalism. You will master WhatsApp tools, proper chat manners, brief writing styles, calming upset customers, attentive text listening, and ready templates. Gain skills in tech fixes, managing orders and returns, secure identity checks, and juggling multiple chats to speed up resolutions and enhance customer happiness in all interactions.
Elevify advantages
Develop skills
- Master WhatsApp support: manage chats rapidly using expert call centre methods.
- De-escalate via text: soothe frustrated customers fast with effective scripts.
- Basic tech troubleshooting: direct step-by-step device solutions over WhatsApp.
- Handle orders and returns: sort out delivery, RMA, and refund problems in chats.
- Secure data messaging: confirm identities and guard customer details in chats.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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