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Customer Service via WhatsApp Course

Customer Service via WhatsApp Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course teaches efficient handling of WhatsApp customer service chats with clarity and professionalism. You will master WhatsApp tools, proper chat manners, brief writing styles, calming upset customers, attentive text listening, and ready templates. Gain skills in tech fixes, managing orders and returns, secure identity checks, and juggling multiple chats to speed up resolutions and enhance customer happiness in all interactions.

Elevify advantages

Develop skills

  • Master WhatsApp support: manage chats rapidly using expert call centre methods.
  • De-escalate via text: soothe frustrated customers fast with effective scripts.
  • Basic tech troubleshooting: direct step-by-step device solutions over WhatsApp.
  • Handle orders and returns: sort out delivery, RMA, and refund problems in chats.
  • Secure data messaging: confirm identities and guard customer details in chats.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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