Customer Service for People with Disabilities Course
Master customer service for people with disabilities in call centres. Learn accessible scripts, assistive tech, legal basics, and KPIs so your team can handle calls, chat, SMS, and video with confidence, respect, and consistently high-quality support. This course equips you to provide inclusive service across various disabilities effectively.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Customer Service for People with Disabilities Course gives you practical skills to support customers with hearing, visual, cognitive, speech, and mobility disabilities across phone, text, and video. Learn inclusive scripts, respectful language, assistive technology basics, legal requirements, and accessibility KPIs so you can resolve issues faster, protect privacy, and deliver confident, high-quality support every time.
Elevify advantages
Develop skills
- Accessible channels setup: configure phone, chat, SMS, and VRI for disabilities.
- Inclusive call scripts: adapt language for blind, deaf, and cognitive needs fast.
- Disability-aware communication: serve with respect, clarity, and legal compliance.
- Assistive tech readiness: support screen readers, RTT, captioned calls, and more.
- Accessibility KPIs tracking: monitor FCR, wait times, and satisfaction by disability.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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