Telemarketing Operator Course
This course equips telemarketing operators with essential skills for handling customer complaints, delivering effective sales pitches, and improving performance through self-assessment and quality assurance practices.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Telemarketing Operator Course develops practical skills to manage inbound complaints, troubleshoot slow internet, and explain solutions clearly while setting realistic expectations. Learn to de-escalate emotional calls, use active listening, and manage time without compromising satisfaction. Enhance sales results with targeted scripts, objection handling, and consultative offers, while using QA tools and self-evaluation to track performance and grow quickly.
Elevify advantages
Develop skills
- Complaint call mastery: diagnose issues fast and explain clear next steps.
- Emotional intelligence on calls: de-escalate, listen deeply, and stay in control.
- High-impact phone sales: discover needs, handle objections, and close with ease.
- Offer presentation skills: position plans, pricing, and upsells for quick wins.
- QA and self-review: use call checklists and metrics to improve every shift.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course