CRM for Telemarketing Course
Master CRM tools tailored for telemarketing to elevate call centre performance significantly. Gain skills in cleaning and segmenting leads, planning efficient call queues, logging calls seamlessly, automating follow-ups, and crafting dashboards that improve contact rates, boost conversions, and enhance overall team productivity and results.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches how to import, clean, and organise lead data effectively, create intelligent segments, and schedule optimal daily call queues. You will master real-time call logging with tags, statuses, and automated workflows, plus develop insightful reports and dashboards to monitor KPIs, optimise scripts, and enhance conversion rates and productivity in telemarketing operations.
Elevify advantages
Develop skills
- Lead segmentation expertise: create intelligent call queues to rapidly increase conversions.
- CRM data management: import, clean, and organise lead lists for smooth dialling operations.
- Expert call logging: record outcomes, notes, and follow-ups right within the CRM system.
- Workflow automation: leverage tags, statuses, and automations for optimal next actions.
- Telemarketing analytics: interpret CRM dashboards and KPIs to refine daily performance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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