Corporate Customer Service Course
Elevate call center operations through the Corporate Customer Service Training. Master essential KPIs, design impactful CSAT surveys, utilise QA scorecards, provide effective coaching, build dynamic dashboards, and apply change management techniques to significantly enhance service quality, team motivation, and customer delight in a competitive business landscape.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Corporate Customer Service Training offers practical strategies to improve customer satisfaction, operational efficiency, and overall performance in dynamic support settings. You will learn to create effective CSAT surveys, establish clear SLAs and quality benchmarks, develop insightful dashboards, and implement ongoing improvement processes. Additionally, acquire expertise in coaching, performance evaluation, and communication to achieve better scores, streamlined operations, and enhanced customer loyalty.
Elevify advantages
Develop skills
- Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive superior outcomes.
- Design effective CSAT surveys: craft concise, unbiased surveys that truly reflect customer sentiments.
- Develop coaching and QA expertise: conduct targeted one-on-one sessions, leverage scorecards, and rapidly elevate agent performance.
- Build dashboard reports: generate intuitive SLA and queue visualisations for prompt, data-informed decisions.
- Implement change management: introduce new protocols using microlearning and gamification for smooth adoption.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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