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Corporate Customer Service Course

Corporate Customer Service Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Corporate Customer Service Training offers practical strategies to improve customer satisfaction, operational efficiency, and overall performance in dynamic support settings. You will learn to create effective CSAT surveys, establish clear SLAs and quality benchmarks, develop insightful dashboards, and implement ongoing improvement processes. Additionally, acquire expertise in coaching, performance evaluation, and communication to achieve better scores, streamlined operations, and enhanced customer loyalty.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive superior outcomes.
  • Design effective CSAT surveys: craft concise, unbiased surveys that truly reflect customer sentiments.
  • Develop coaching and QA expertise: conduct targeted one-on-one sessions, leverage scorecards, and rapidly elevate agent performance.
  • Build dashboard reports: generate intuitive SLA and queue visualisations for prompt, data-informed decisions.
  • Implement change management: introduce new protocols using microlearning and gamification for smooth adoption.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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