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Call Quality Manager Course
Enhance your call centre expertise with our Call Quality Manager Course, designed for professionals looking to improve service quality and customer satisfaction. Learn to create effective quality improvement plans, implement strategic process improvements, and design focused training programmes. Master important metrics like First Call Resolution and Net Promoter Score, and develop skills in resource management, team communication, and data-driven strategy adjustments. Advance your career by ensuring excellent call handling and customer feedback interpretation.
- Create quality improvement plans: Identify and address key call centre issues.
- Implement process improvements: Enhance efficiency with strategic modifications.
- Design focused training: Develop programmes to boost agent performance.
- Analyse customer feedback: Interpret data to improve satisfaction scores.
- Monitor progress effectively: Track metrics and adjust strategies for success.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Enhance your call centre expertise with our Call Quality Manager Course, designed for professionals looking to improve service quality and customer satisfaction. Learn to create effective quality improvement plans, implement strategic process improvements, and design focused training programmes. Master important metrics like First Call Resolution and Net Promoter Score, and develop skills in resource management, team communication, and data-driven strategy adjustments. Advance your career by ensuring excellent call handling and customer feedback interpretation.
Elevify advantages
Develop skills
- Create quality improvement plans: Identify and address key call centre issues.
- Implement process improvements: Enhance efficiency with strategic modifications.
- Design focused training: Develop programmes to boost agent performance.
- Analyse customer feedback: Interpret data to improve satisfaction scores.
- Monitor progress effectively: Track metrics and adjust strategies for success.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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