Call Handling Skills Course
Gain essential call handling expertise for call centre excellence. Master smooth phone interactions, streamlined call processes, internet fault-finding, billing aid, upgrade sales, tension reduction, and endurance to elevate customer satisfaction scores, loyalty metrics, and job performance. This course equips you with practical techniques to handle diverse customer queries confidently and efficiently.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Call Handling Skills Mastery Course empowers you to confidently tackle technical, billing, and upgrade discussions. Discover effective greetings, voice modulation, and attentive listening, followed by proficient call structuring, time optimisation, and precise record-keeping. Hone skills in diagnosing internet faults, settling billing conflicts, and offering plan enhancements, all while ensuring regulatory adherence, composure, efficiency, and top-notch customer delight.
Elevify advantages
Develop skills
- Professional call management: organise calls, control time, achieve targets quickly.
- Expert internet assistance: identify, describe, and fix home network problems.
- Billing dispute resolution: explain fees, correct mistakes, soothe angry clients.
- Convincing upgrade promotion: highlight plan advantages, address concerns, conclude courteously.
- Conflict de-escalation and toughness: calm tempers, safeguard data, remain steady.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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