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Call Handling Skills Course

Call Handling Skills Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Call Handling Skills Mastery Course empowers you to confidently tackle technical, billing, and upgrade discussions. Discover effective greetings, voice modulation, and attentive listening, followed by proficient call structuring, time optimisation, and precise record-keeping. Hone skills in diagnosing internet faults, settling billing conflicts, and offering plan enhancements, all while ensuring regulatory adherence, composure, efficiency, and top-notch customer delight.

Elevify advantages

Develop skills

  • Professional call management: organise calls, control time, achieve targets quickly.
  • Expert internet assistance: identify, describe, and fix home network problems.
  • Billing dispute resolution: explain fees, correct mistakes, soothe angry clients.
  • Convincing upgrade promotion: highlight plan advantages, address concerns, conclude courteously.
  • Conflict de-escalation and toughness: calm tempers, safeguard data, remain steady.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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