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Call Center Training Course

Call Center Training Course
flexible workload of 4 to 360h
certificate recognized by MEC

What will I learn?

Boost your call centre career with our Call Centre Training Course, designed to improve your skills in empathy, communication, and problem-solving. Become proficient in active listening, verbal and non-verbal techniques, and learn to handle stress while building rapport with customers. Get insights into call centre operations, metrics, and technology, and stay ahead with continuous improvement strategies. Perfect for professionals looking to optimise workflows and personalise customer interactions, this course is your path to success.

Elevify advantages

Develop skills

  • Master empathy: Connect deeply with customers through emotional intelligence.
  • Enhance communication: Excel in active listening and verbal techniques.
  • Solve problems: Develop creative solutions and make informed decisions.
  • Optimise operations: Streamline workflows and leverage call centre tools.
  • Adapt continuously: Stay updated with trends and foster a learning culture.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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