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Call Center Training Course
Boost your call centre career with our Call Centre Training Course, designed to improve your skills in empathy, communication, and problem-solving. Become proficient in active listening, verbal and non-verbal techniques, and learn to handle stress while building rapport with customers. Get insights into call centre operations, metrics, and technology, and stay ahead with continuous improvement strategies. Perfect for professionals looking to optimise workflows and personalise customer interactions, this course is your path to success.
- Master empathy: Connect deeply with customers through emotional intelligence.
- Enhance communication: Excel in active listening and verbal techniques.
- Solve problems: Develop creative solutions and make informed decisions.
- Optimise operations: Streamline workflows and leverage call centre tools.
- Adapt continuously: Stay updated with trends and foster a learning culture.

flexible workload of 4 to 360h
certificate recognized by MEC
What will I learn?
Boost your call centre career with our Call Centre Training Course, designed to improve your skills in empathy, communication, and problem-solving. Become proficient in active listening, verbal and non-verbal techniques, and learn to handle stress while building rapport with customers. Get insights into call centre operations, metrics, and technology, and stay ahead with continuous improvement strategies. Perfect for professionals looking to optimise workflows and personalise customer interactions, this course is your path to success.
Elevify advantages
Develop skills
- Master empathy: Connect deeply with customers through emotional intelligence.
- Enhance communication: Excel in active listening and verbal techniques.
- Solve problems: Develop creative solutions and make informed decisions.
- Optimise operations: Streamline workflows and leverage call centre tools.
- Adapt continuously: Stay updated with trends and foster a learning culture.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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