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Call Center Training Course

Call Center Training Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Elevate your skills through targeted training for rapid onboarding, deep product knowledge, and confident handling of tough queries. Master conversation flow, clear messaging, and key tools like CRM, ticketing, and knowledge bases. Engage in real-life simulations, receive practical feedback, and monitor progress to ensure reliable, top-notch customer service every time.

Elevify advantages

Develop skills

  • Design quick call center onboarding with 2-week outcome-focused plans.
  • Create effective product resources like FAQs, cheat sheets, and troubleshooting guides.
  • Master call management using empathy scripts, de-escalation techniques, and time control.
  • Utilise CRM, ticketing systems, and knowledge bases for efficient issue resolution.
  • Track new hire performance through QA scores, FCR, dashboards, and coaching strategies.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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