Call Center Training Course
Gain expertise in call center fundamentals including onboarding, product knowledge, communication skills, CRM and ticketing systems, along with practical role-plays and performance metrics. Develop capable agents who manage calls swiftly, enhance customer satisfaction, and achieve key targets consistently.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Elevate your skills through targeted training for rapid onboarding, deep product knowledge, and confident handling of tough queries. Master conversation flow, clear messaging, and key tools like CRM, ticketing, and knowledge bases. Engage in real-life simulations, receive practical feedback, and monitor progress to ensure reliable, top-notch customer service every time.
Elevify advantages
Develop skills
- Design quick call center onboarding with 2-week outcome-focused plans.
- Create effective product resources like FAQs, cheat sheets, and troubleshooting guides.
- Master call management using empathy scripts, de-escalation techniques, and time control.
- Utilise CRM, ticketing systems, and knowledge bases for efficient issue resolution.
- Track new hire performance through QA scores, FCR, dashboards, and coaching strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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