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Call Center Course

Call Center Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Enhance your customer service skills through this concise, hands-on course that teaches effective de-escalation of difficult calls, empathetic communication without extending call duration, and strategies to maintain high satisfaction ratings. Gain knowledge of structured call processes, sophisticated questioning methods, reassuring phrases, authentic call scripts, CRM operations, and essential KPI metrics to swiftly address customer issues, minimise repeat calls, and provide reliable, superior support consistently.

Elevify advantages

Develop skills

  • Advanced questioning techniques to reduce escalations and gather information quickly.
  • Effective call structures to initiate, assess, and conclude calls using assured scripts.
  • Expert de-escalation skills to soothe agitated customers while safeguarding CSAT and FCR.
  • Streamlined CRM usage for precise logging, historical review, and faster issue resolution.
  • Performance optimisation through AHT, FCR, and CSAT metrics to enhance calls rapidly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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