Log in
Choose your language

Building Rapport with Customers Course

Building Rapport with Customers Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with practical strategies to build trust rapidly with customers, manage difficult discussions effectively, and foster long-term loyalty. Key topics include empathy, active listening, mirroring techniques, structured call flows, and foundational ISP technical and billing knowledge. Participants engage with real call recordings, role-playing exercises, and performance metrics such as CSAT and FCR to elevate service quality, minimise churn, and ensure positive customer experiences consistently.

Elevify advantages

Develop skills

  • Develop empathy and rapport on calls using tone, scripts, and cues to build trust quickly.
  • Master active listening and call flow to clarify issues, document accurately, and achieve first-contact resolution.
  • Learn de-escalation and retention techniques to calm upset callers and convert complaints into loyalty.
  • Practice mirroring and language matching to align with customer tone and words naturally without sounding scripted.
  • Gain ISP technical and billing basics to explain solutions and charges in simple, clear language.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course