Video Surveillance Security Agent Course
This Video Surveillance Security Agent Course equips private security professionals with essential skills for mall CCTV operations. Learners will master threat detection including shoplifting, aggression, child safety risks, and medical emergencies. The course covers professional CCTV monitoring, precise radio communication, swift incident response protocols, and proper evidence handling to enhance safety, minimise losses, and boost performance on duty shifts.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain practical expertise in managing mall CCTV systems confidently. The course teaches risk assessment, optimal camera positioning, effective observation methods, and recognising behavioural signs of theft, child safety concerns, and medical emergencies. Develop skills in clear radio communication, rapid incident handling, evidence preservation, and detailed post-incident documentation to elevate security standards and operational efficiency.
Elevify advantages
Develop skills
- Pro CCTV monitoring: maintain continuous visual contact without tunnel vision.
- Mall threat detection: spot shoplifting, aggression, child risk and medical issues.
- Fast incident response: apply clear steps for theft, fights, lost kids and emergencies.
- Professional radio use: deliver precise, calm, time-stamped messages under stress.
- Evidence handling: export clips, protect chain of custody and write solid reports.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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